Manager IT Operations

Manager IT Operations

Utrecht | 32-40 hours | Leadership Role

Yuma is growing fast. As organizations increasingly rely on mission-critical IT, platforms, AI, and data-driven services, operational excellence has become a key differentiator.

We are looking for an Manager IT Operations who can lead and scale our operational organization, drive customer success, and further professionalize our delivery capabilities.

This is a strategic leadership role within Yuma's Service Line Management Team, working closely with two fellow Service Line Managers responsible for our operations teams in Rijswijk and Arnhem.

Your Role

As Manager IT Operations, you are responsible for the overall performance of operational delivery within Utrecht. You bring together people, processes, technology, and customer expectations into one scalable and high-performing operating model. You ensure that projects are delivered successfully, managed services perform according to expectations, and operational teams continue to grow and improve.

You act as a key member of the Service Line Management Team and play a critical role in executing Yuma's growth strategy.

Together, we turn ambition into solutions that work in the real world.

Why Yuma

Yuma brings strategy, architecture, data, AI, software, cloud, security and design together in one integrated approach. This is how AI becomes a lasting driver of business value.

You will join a company where entrepreneurship, innovation, and customer focus are part of our DNA. As Manager IT Operations, you will have direct influence on how we scale our services, develop our people, and deliver value to customers.

You Will

• Support the further integration of AI, automation, and data-driven decision-making throughout the organization.

• Lead and develop multidisciplinary teams across Operations, Service Management, and Project Delivery.

• Own operational performance, customer satisfaction, service quality, and team development.

• Drive continuous improvement of operational processes, governance, and delivery frameworks.

• Ensure projects are delivered on time, within budget, and according to agreed quality standards.

• Strengthen collaboration between Delivery, Operations, Sales, Presales, and Customer Success teams.

• Establish and monitor KPIs, SLAs, operational reporting, and service improvement plans.

• Drive resource planning, workforce management, and capability development.

• Ensure security, compliance, risk management, and business continuity are embedded in daily operations.

• Translate strategic objectives into practical execution plans that create measurable business value.

Who You Are

• An operational leader with a proven track record in Managed Services, IT Operations, or Service Delivery environments.

• Excellent communicator who can align people, priorities, and business objectives.

• Strong understanding of IT Infrastructure, Managed Services, and modern IT operations.

• Skilled at balancing strategic leadership with hands-on operational execution.

• Strong people manager with experience leading technical and customer-facing teams.

• Experienced in project delivery, service management, operational governance, and organizational growth.

• Comfortable managing multiple stakeholders including customers, engineers, project managers, and executive leadership.

• Data-driven and focused on measurable outcomes.

What We Offer

• A senior leadership position with significant impact on the future of Yuma.

• Membership of the Service Line Management Team.

• The opportunity to shape and grow a high-performing operations organization.

• A collaborative leadership environment with experienced peers across multiple locations.

• Competitive salary and Mobility budget.

• Extensive opportunities for professional and personal growth.

• A fast-growing, ambitious, and people-focused organization.